about the product
BYBORRE Create™ is a digital web-app to customize and order custom (circular knitted) textiles on-demand.
challenge
All orders are tracked and managed through the Create™ Admin. We undertook a significant redesign of the Admin flow to ensure a more organized and efficient system for monitoring orders.
impact
100% of orders are now tracked within the platform.
It takes 60% less time for orders to get shipped.
We implemented platform-triggered automated updates, reducing manual communication by 30%.
Team
Product Manager
Product Designer (Me!)
Software Developers
Creative Technologist
Stakeholders involved
Operations Specialist
Customer Success Manager
Finance Analyst
Knitlab Manager
My Role
Study department interactions.
Map touchpoints and identify bottlenecks.
Propose mid-to-long-term solutions.
Redesign flow and handover to development.